cg44 Privacy Policy — Your Data, Your Rights

cg44 is a premium online casino and sports betting platform built specifically for the Bangladesh market. We provide a wide range of gaming and wagering services including live cricket betting, 500+ slot titles, live dealer casino tables, fishing games, blackjack, and a variety of arcade and instant-win products.

For the purposes of this Privacy Policy, cg44 is the data controller responsible for the personal information you provide when you register, deposit, play, and interact with our platform. Our designated point of contact for all privacy-related matters is our support team, reachable via live chat on the platform or by email at [email protected] (plain text — not a clickable link).

This Privacy Policy applies exclusively to data collected and processed by cg44 in connection with the cg44 platform at https://cg44.io. It does not apply to third-party websites, game studios, or payment providers whose own privacy policies govern their respective data handling practices.

cg44 collects personal data across several categories depending on how you interact with our platform. The table below summarises the categories of data we collect and the primary purpose for each category:

We do not collect or store full payment card numbers. Card transactions are handled by our PCI-DSS compliant payment processing partners who tokenise card data before it reaches our systems.

cg44 collects personal data through the following mechanisms:

• Direct submission: Information you provide when you register an account, complete KYC verification, make a deposit or withdrawal, contact our support team, or respond to a promotional offer.
• Automated technical collection: Technical and usage data collected automatically when you access the cg44 platform, including IP address, device identifiers, browser fingerprint, and session activity logs. This collection is performed via server logs, cookies, and similar tracking technologies (see Section 7 — Cookies & Tracking).
• Payment providers: Transaction confirmation data received from payment processors such as bKash, Nagad, Rocket, Upay, and our card payment gateway, which is used to reconcile deposits and withdrawals against your account.
• Identity verification services: Where we use third-party KYC or identity verification providers, those providers may return enriched identity data (e.g., address validation results, PEP/sanctions screening outcomes) to us as part of the verification process.
• Public sources: In limited circumstances relating to fraud prevention or regulatory compliance, cg44 may cross-reference data against publicly available sources such as sanctions lists, politically exposed persons (PEP) databases, or adverse media.

cg44 processes your personal data under one or more of the following legal bases, depending on the type of data and the purpose of processing:

• Contractual necessity: Processing required to enter into and perform our contract with you as a registered player, including account registration, payment processing, game provision, and customer support.
• Legal obligation: Processing required to comply with applicable legal and regulatory obligations, including anti-money laundering (AML) requirements, know your customer (KYC) obligations, tax reporting duties, and law enforcement requests made with proper authority.
• Legitimate interests: Processing carried out for the legitimate business interests of cg44, where those interests are not overridden by your fundamental rights. This includes fraud prevention, platform security, responsible gaming monitoring, and improving the quality and performance of our services.
• Consent: Where cg44 relies on your consent as the legal basis for processing (for example, sending you marketing communications or setting non-essential cookies), you may withdraw that consent at any time by contacting support or using the relevant platform settings. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

cg44 uses the personal data we collect for the following purposes:

• Account management: To create, maintain, and administer your cg44 player account, including processing login requests, managing account settings, and communicating transactional updates.
• Identity and age verification: To verify that you are who you claim to be and that you meet the minimum age requirement of 21 years before allowing you to deposit, play, or withdraw on the cg44 platform.
• Payment processing: To process deposits via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and to process withdrawal requests back to your registered payment method.
• Fraud and AML compliance: To monitor account activity for signs of fraudulent behaviour, money laundering, match-fixing, bonus abuse, or other prohibited conduct as defined in the cg44 Terms and Conditions.
• Responsible gaming: To monitor your gambling activity for signs of problem gambling and, where appropriate, to proactively offer responsible gaming tools such as deposit limits, cooling-off periods, or self-exclusion. Usage data enables us to identify patterns that may indicate harmful gambling behaviour.
• Customer support: To respond to your enquiries, resolve disputes, investigate complaints, and provide technical assistance.
• Platform improvement: To analyse aggregated and anonymised usage data in order to improve the performance, reliability, and user experience of the cg44 platform, including optimising game loading times, navigation flows, and promotional offers.
• Legal compliance: To fulfil our obligations under applicable law, including responding to lawful requests from regulatory and law enforcement authorities.
• Marketing (with consent only): To send you personalised promotional offers, bonus alerts, and gaming news where you have given explicit consent to receive marketing communications.

cg44 does not sell your personal data. We share personal data with third parties only in the following specific circumstances and only to the extent necessary for the stated purpose:

• Payment processors: bKash, Nagad, Rocket, Upay, and our card payment gateway receive the transaction details necessary to process your deposits and withdrawals. Each payment partner processes data in accordance with their own privacy policy and applicable financial regulations.
• Identity verification (KYC) providers: Third-party KYC service providers receive copies of the identity documents you submit during the verification process. These providers are contractually bound to use your data solely for verification purposes and to apply equivalent data protection standards to those applied by cg44.
• Game studios and content providers: Game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive technical session data (e.g., player session token, bet amounts) necessary to operate the games you play. They do not receive your full identity profile.
• IT and infrastructure service providers: Cloud hosting providers, content delivery networks, and cybersecurity vendors who support the technical operation of the cg44 platform may have access to personal data stored on the infrastructure they manage. All such providers operate under data processing agreements that restrict their use of your data to the services they provide to cg44.
• Regulatory and law enforcement authorities: cg44 will disclose personal data to competent authorities where required to do so by law, court order, or regulatory direction. cg44 will notify affected players of such disclosures where legally permitted to do so.
• Professional advisers: cg44's legal counsel, auditors, and financial advisers may have access to personal data in the course of providing professional services to cg44, subject to professional confidentiality obligations.
• Business transfers: In the event of a merger, acquisition, restructuring, or sale of all or part of cg44's business, personal data may be transferred to the acquiring entity as part of the transaction, subject to equivalent privacy protections being maintained.

cg44 uses cookies and similar tracking technologies to operate the platform efficiently, remember your preferences, detect fraud, and (where you have consented) analyse platform usage. The categories of cookies used on the cg44 platform are as follows:

• Strictly necessary cookies: These cookies are essential for the cg44 platform to function correctly. They maintain your authenticated session, preserve your account preferences, and enable core security features. You cannot opt out of strictly necessary cookies without ceasing to use the platform.
• Functional cookies: These cookies remember choices you have made on the platform (e.g., your preferred game category, language, or responsible gaming settings) to deliver a more personalised experience. Disabling functional cookies may reduce the convenience of using the platform.
• Analytics cookies: With your consent, cg44 uses analytics cookies to collect aggregated, anonymised data about how players navigate and interact with the platform. This data helps us identify areas for improvement and optimise the overall player experience.
• Security and fraud-detection cookies: These cookies assist our fraud detection systems in identifying suspicious access patterns, bot activity, and other security threats. They are treated as strictly necessary for the integrity of the platform.

You may manage your cookie preferences through your browser settings. Most browsers allow you to refuse or delete cookies. Please note that refusing certain cookies may affect the functionality of the cg44 platform. For detailed instructions on managing cookies in your specific browser, refer to your browser's help documentation.

cg44 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, unless a longer retention period is required by law. The following general retention periods apply:

• Account and identity data: Retained for the duration of your active account relationship with cg44 and for a minimum of 5 years following account closure, in accordance with anti-money laundering record-keeping obligations.
• Transaction and financial records: Retained for a minimum of 5 years from the date of the transaction, as required for AML compliance and financial audit purposes.
• KYC documents: Retained for a minimum of 5 years following the completion of the verification process or account closure, whichever is later.
• Communication records (support tickets, chat logs): Retained for 2 years from the date of the interaction, unless retention for a longer period is required in connection with an unresolved dispute or legal proceeding.
• Technical and usage data: Anonymised within 12 months of collection where it is no longer required for fraud detection or responsible gaming purposes.
• Marketing consent records: Retained for the duration of your consent and for 1 year following any withdrawal of consent, as evidence of the consent history.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Where data is anonymised, the anonymised data set may be retained indefinitely for statistical and analytical purposes as it no longer constitutes personal data.

As an individual whose personal data is processed by cg44, you have the following rights with respect to your data. To exercise any of these rights, please contact our support team via live chat or at [email protected] (plain text — not a clickable link):

• Right of access: You have the right to request a copy of the personal data that cg44 holds about you, along with information about how it is being processed.
• Right to rectification: You have the right to request that inaccurate or incomplete personal data held about you be corrected or completed without undue delay.
• Right to erasure: In certain circumstances, you have the right to request the deletion of your personal data. This right is not absolute — cg44 may be required to retain certain data to comply with legal obligations (e.g., AML record-keeping) even after account closure.
• Right to restriction of processing: You have the right to request that cg44 restrict the processing of your personal data in specific circumstances, such as while the accuracy of the data is being contested or while an objection to processing is being assessed.
• Right to data portability: Where processing is based on your consent or on contractual necessity, and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to object: You have the right to object to the processing of your personal data where that processing is based on legitimate interests or carried out for direct marketing purposes. cg44 will cease processing unless it can demonstrate compelling legitimate grounds that override your interests.
• Right to withdraw consent: Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

cg44 will respond to all data subject rights requests within 30 calendar days of receipt. Where a request is complex or involves a large volume of data, the response period may be extended by a further 60 days, in which case we will notify you of the extension and the reason for it within the initial 30-day window.

The cg44 platform is strictly intended for adults aged 21 years and above. cg44 does not knowingly collect personal data from individuals under the age of 21. Our registration process includes an explicit age declaration requirement, and we conduct age verification checks as part of our KYC process.

If cg44 becomes aware, at any point, that a person under the age of 21 has registered an account or submitted personal data through the platform, we will immediately:

• Suspend and permanently close the account;
• Delete all personal data associated with that account, subject to any overriding legal retention obligations;
• Return net deposits (excluding any bonus funds) to the payment method from which they originated;
• Forfeit all betting activity and winnings generated during the period of underage use.

If you are a parent or guardian and believe that a minor in your care has accessed or registered on the cg44 platform, please contact our support team immediately via live chat or at [email protected]. We will investigate and take prompt action.

cg44 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:

• Transport Layer Security (TLS): All data transmitted between your device and the cg44 platform is encrypted using 256-bit TLS (SSL) encryption, ensuring that data in transit cannot be intercepted or read by unauthorised parties.
• Encrypted data storage: Personal and financial data stored in cg44's databases is encrypted at rest using industry-standard encryption algorithms.
• Access controls: Access to personal data is restricted to authorised cg44 personnel and service providers on a strict need-to-know basis. Role-based access controls (RBAC) prevent unauthorised internal access to sensitive player information.
• Fraud monitoring: Our platform employs real-time automated fraud detection systems that analyse account activity for anomalous patterns indicative of unauthorised access, account takeover attempts, or financial fraud.
• Penetration testing and security audits: cg44 conducts regular security assessments, including penetration testing and vulnerability scanning, to identify and remediate potential weaknesses in our platform infrastructure before they can be exploited.
• Staff training: All cg44 staff with access to personal data receive regular training on data protection obligations, information security best practices, and the correct handling of sensitive player information.
• Incident response: cg44 maintains a documented data breach response procedure. In the event of a confirmed personal data breach that poses a risk to your rights and freedoms, we will notify affected players and relevant authorities in accordance with applicable law.

While cg44 applies robust security measures, no internet-based platform can guarantee absolute security. You are responsible for maintaining the security of your account credentials and for notifying cg44 immediately if you suspect that your account has been accessed without your authorisation.

The cg44 platform may contain references to third-party services, including game studios, payment providers, and responsible gaming organisations. While cg44 endeavours to link only to reputable and trustworthy third-party platforms, we are not responsible for the privacy practices of any third party.

This Privacy Policy applies exclusively to the cg44 platform. When you interact with a third-party service — including when you use bKash, Nagad, Rocket, or Upay to make a payment — that third party's own privacy policy governs the collection and use of your data within their environment. We encourage you to review the privacy policies of any third-party service you use in connection with your cg44 account.

cg44 reserves the right to update or amend this Privacy Policy at any time. When we make material changes to this Policy, we will publish the updated version on this page with a revised effective date. Where a change significantly affects how we process your personal data, we will make reasonable efforts to notify active players via email or in-platform notification before the change takes effect.

Your continued use of the cg44 platform after a revised Privacy Policy takes effect constitutes your acceptance of the updated Policy. If you disagree with any changes, you should cease using the platform and contact support to arrange account closure.

We recommend reviewing this Privacy Policy periodically to stay informed of any updates. The effective date at the top of this page and the version badge below the page title indicate when this Policy was last updated.

If you have any questions, concerns, or complaints about how cg44 handles your personal data, or if you wish to exercise any of your data subject rights described in Section 9, please contact our support team using the details below:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24 hours a day, 7 days a week via the cg44 platform interface
• Support hours: 24 hours a day, 7 days a week, including public holidays
• Time zone: Bangladesh Standard Time (BST, UTC+6)

cg44 aims to acknowledge all privacy-related enquiries and data subject rights requests within 5 business days and to provide a substantive response within 30 calendar days. Where a request is particularly complex, we may extend this period by a further 60 days, as described in Section 9.

If you are not satisfied with cg44's response to your privacy complaint, you have the right to escalate your complaint to the relevant data protection authority in your jurisdiction. cg44 will cooperate fully with any such investigation.

For further information about your rights and our responsible gaming commitments, we also invite you to review our Responsible Gaming page and our FAQ page, both of which contain additional guidance relevant to your use of the cg44 platform.